Last updated: 6th January 2025
1. Introduction
Neon Fox (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our services.
2. Data We Collect
We may collect and process the following personal data:
• Identity Data: Name, business name (if applicable).
• Contact Data: Address, phone number, email address.
• Transaction Data: Details of services requested, payment information.
• Technical Data: IP address, website usage (if using our online services).
3. How We Collect Your Data
We collect personal data through:
• Direct interactions (e.g., phone, email, website contact forms).
• Automated technologies (e.g., website cookies).
4. How We Use Your Data
We use your personal data to:
• Provide quotes and estimates for services.
• Fulfil painting and decorating contracts.
• Process payments and invoices.
• Communicate regarding services, appointments, or changes.
• Comply with legal and regulatory obligations.
5. Legal Basis for Processing
We process your personal data under the following legal bases:
• Contractual Obligation: To fulfil a contract (e.g., providing services).
• Legitimate Interest: For business operations and service improvement.
• Legal Compliance: To meet tax or legal requirements.
6. Data Sharing
We do not sell or share your personal data with third parties, except:
• When required by law or regulatory authorities.
• With service providers (e.g., accountants, payment processors) under strict confidentiality agreements.
7. Data Security
We take appropriate security measures to protect your data from unauthorised access, alteration, or loss.
8. Data Retention
We retain personal data only as long as necessary for business and legal purposes. Financial records are typically kept for six years for tax compliance.
9. Your Rights
Under UK GDPR, you have rights regarding your personal data, including:
• Access, correction, or deletion of your data.
• Objection to processing for marketing purposes.
• Data portability (where applicable).
To exercise your rights, contact us, as below.
10. Cookies & Website Tracking
If our website uses cookies, we inform visitors and provide options to manage cookie settings.
11. Changes to This Policy
We may update this Privacy Policy periodically. Please review this page for any changes.
12. Contact Us
For any questions about this policy or your data, contact:
Neon Fox
Email: privacy@neonfox.co.uk
Phone: +44 (0)788 966 5939
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